The player from Portugal requested a withdrawal, but it has not been processed yet. The complaint państwa rejected because the player did not respond owo our messages and questions. The complaint has been reopened after we were contacted by the player. We received information from the casino that the player mistook the casino for another.
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However, after filing the complaint, the player confirmed that the casino had paid out her winnings. The player from Brazil has requested a withdrawal prior owo submitting this complaint. The complaint was rejected because the player didn’t respond jest to hellspin our messages and questions.
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- Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced owo reject this complaint.
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We had also offered him the option to share his experience with other users pan our website. The player from Italy was facing challenges with withdrawing his winnings amounting to 232,000 € from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based mężczyzna VIP status. However, the player did not respond jest to our messages, leading us jest to reject the complaint.
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- Every document that was submitted, however, seemed owo be insufficient for the online casino.
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- The player from France requested a withdrawal after winning but was told jest to first meet wagering requirement.
- On the online casino’s website, you’ll find a contact postaci where you can fill in your details and submit your query.
- Consequently, the complaint państwa rejected due jest to lack of communication.
The player’s account was closed due to alleged bonus abuse, which the player disputed, stating that w istocie wrongdoing had occurred. The complaint was marked as unresolved since the casino did not respond owo the complaint thread and had not provided sufficient evidence. The issue państwa resolved successfully by our team, and the complaint was marked as ‘resolved’ in our program. He reached out jest to support but received w istocie assistance and was frustrated with the situation. The complaint państwa resolved when the player confirmed that he had received his funds back. We marked the complaint as ‘resolved’ in our program and appreciated the player’s cooperation.
Player Has Not Received Her Withdrawal
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Even though her account państwa verified a year ago, the casino is now demanding additional documents and has rejected her withdrawal request multiple times. The player stopped responding jest to our questions and comments, therefore, we rejected the complaint. The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. We had advised the player owo be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. We also extended the timer for the player’s response aby 7 days. However, due jest to the player’s lack of response owo our messages and questions, we were unable jest to investigate further and had jest to reject the complaint.
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